IICU — Inspection & Investigation Case Unit (v14.9)
IICU
Inspection & Investigation Case Unit
Independent Unit · Since 2025 Now is ON AIR 24/7 operating due to tons of case are handling — we will reply your report submission within 12 hours or not exsiting 48 hours for review. · Now is ON AIR 24/7 operating due to tons of case are handling — we will reply your report submission within 12 hours or not exsiting 48 hours for review.

Inspection & Investigation Case Unit (IICU)

An independent function safeguarding Fairness, Transparency, and Integrity across the organization.

Submit Confidential Report View SOP
3Core Standards
7SOP Stages
24/7Whistleblower Channels
100%Independence & Confidentiality
ABOUT IICU

About IICU

Established in December 2024 and officially launched on January 1, 2025, the IICU oversees reviews of daily operations, complaint management, special client projects, internal investigations, and oversight of confidential plans and research. The unit operates independently and is governed by written SOPs.

Independent Oversight SOP-Driven Transparent Accountability
CHAIRMANSHIP

Mr. Wong Shee Yee

Leadership ensures autonomy and impartiality. Ethical decisions are executed by humans; AI does not replace judgment.

OPERATING MODEL

Meticulously designed Standard Operating Procedures guarantee consistency and reliability in every case.

MISSION

Our Purpose

Uphold the highest standards of fairness, transparency, and integrity. Ensure all operations and interactions follow ethical principles and organizational policy.

VISION

Our Aspiration

Set a benchmark in corporate governance—fostering a culture of integrity and trust while enabling efficient, ethical decision-making for long-term success.

1

Fairness

Equal treatment and unbiased decisions, enabled by SOP-driven evaluations.

2

Transparency

Open processes, clear records, and accessible outcomes.

3

Integrity

Ethical conduct, conflict-of-interest control, confidentiality, and accountability.

ETHICAL DECISION-MAKING (IMPLEMENTATION)

Implementation Framework

1
Establish a Clear Framework
Structured guidance for navigating conflicts—centered on fairness, transparency, and integrity.
2
Ethics Training & Awareness
Regular programs that strengthen recognition and response to ethical challenges.
3
Consultation & Feedback
Dedicated channels and anonymous systems for guidance and reporting.
4
Leadership as Role Models
Senior management leads by example to drive organization-wide alignment.
5
Conflict of Interest Management
Strict disclosure and management to protect objectivity.
6
Transparent Case Handling
Thorough evaluation and open process ensure fairness and accountability.
THE COMPANY’S ETHICAL DECISION-MAKING STANDARDS

Standards We Uphold

✓
Integrity & Transparency
Honesty in decisions; misrepresentation is prohibited.
✓
Fairness & Equality
Equitable treatment of all stakeholders.
✓
Social Responsibility
Consider long-term societal impact.
✓
Compliance with Legal & Ethical Standards
Align with laws and international/local norms.
✓
Consideration for Stakeholders
Balance interests of employees, customers, partners, and the public.
✓
Sustainability & Long-Term Development
Foster enduring growth and resilience.
✓
Respect for Dignity & Privacy
Protect personal data and privacy.
STANDARD OPERATING PROCEDURE (SOP)

SOP for Fair Investigation

1
Initiation of Investigation
Start via complaints, employee reports, or directives on justified grounds. Assign an independent lead and team.
2
Evidence Collection
Gather documents, emails, recordings, videos, and testimony; preserve chain-of-custody.
3
Interviews & Inquiries
Interview complainants, respondents, and witnesses; ensure impartial, accurate records.
4
Analysis & Evaluation
Assess facts and determine any misconduct or policy breach.
5
Reporting & Decision-Making
Issue findings, conclusions, and recommended actions.
6
Outcome Communication & Actions
Submit report to management; apply corrective or disciplinary measures.
7
Archiving & Record-keeping
Archive all files securely for future audits or legal references.

Report a Case Confidentially

Please contact the IICU through secure channels. All submissions are confidential and protected.

Open Secure Form Download SOP (PDF)
© 2025 IICU — Inspection & Investigation Case Unit