Dear Valued Clients,
At LOUIS THAI International Group, your time, trust, and destiny matter to us. To uphold these values, we are proud to introduce the GoodView Compensation Policy — a customer-first program designed to ensure fairness and accountability whenever delays occur. This policy will implement onward Jan 01, 2026 00:00 GMT +8
Key Highlights of the Policy | Response & Service Standards:
All new PM inquiries must be responded to within at least 48 hours. Services must be delivered within 12 hours after payment.
| Compensation Mechanism (Before Payment) | Compensation Mechanism (After Payment) |
| 12–24 hours late → 10% Discount | >12 hours late → 10% e-Credit |
| 24–48 hours late → 15% Discount | >24 hours late → 15% e-Credit |
| 48–72 hours late → 20% Discount | >48 hours late → 20% e-Credit |
| >72 hours late → 25% Discount | >72 hours late → 25% e-Credit |
| >96 hours late → 30% e-Credit | >96 hours late → 30% e-Credit |
Claim Procedure
- Users must file a claim within 48 hours after being notified of a delay (or becoming aware of it) via email (support@louisthai.com), the Platform, WhatsApp, or Facebook Messenger, providing:
i. Booking/inquiry reference.
ii. Proof of delay (e.g., timestamps, payment receipt).
iii. Description of the impact - Failure to claim within 48 hours may disqualify the User from compensation.
- Compensation will be provided through Discount Codes, Direct Fee Deduction, Free Service Upgrade, or e-Credit, at LOUIS THAI’s discretion.
Our Commitment
We created this policy because we believe your trust should never be compromised. By implementing GoodView Compensation Policy, we reaffirm our promise: your time, your trust, and your destiny are valued above all.
Thank you for choosing LOUIS THAI.
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