This is a combo Notice Package, which is included below source for internal and external useful informations, please do take attention regarding below matter;

Touch ’n Go Payment Method – Payment Facility Paused

Touch ’n Go Payment Method – Customer Self-Handling Guidelines

SOP for Handling Customers During Touch ’n Go Payment Unavailability

Touch ’n Go Payment Method – Payment Facility Paused

Dear Valued Customers; and

Attention beloved internal staffs,

We wish to inform you that the Touch ’n Go payment method for LOUIS THAI International Group Sdn. Bhd. is temporarily unavailable until further notice.

Accordingly, we kindly request that customers refrain from making any payments to our Touch ’n Go account via the following link:

🔗 https://payment.tngdigital.com.my/sc/bDLnCLU8ng

During this period, we encourage you to make use of our alternative official payment channels so as to ensure the smooth processing of your transactions. We will announce once the Touch ’n Go facility is reactivated

We sincerely apologise for any inconvenience this may cause and deeply appreciate your kind understanding. Should you require any clarification, please do not hesitate to contact our support team.

With gratitude,

LOUIS THAI International Group Sdn. Bhd.

Public Relations Unit

📢 External Customer Notice

Touch ’n Go Payment Method – Customer Self-Handling Guidelines

Dear Valued Customers,

As the Touch ’n Go payment method is temporarily unavailable, we would like to provide guidance for affected customers:

1. Customers Who Have Already Made Payment

If you have already completed your payment via Touch ’n Go, please rest assured that your transaction will be duly verified and acknowledged.
You will receive an official receipt once payment is confirmed in our system.
Your order/service will continue as scheduled with no disruption.

2. Customers Who Have Not Yet Made Payment

Please refrain from using the Touch ’n Go channel for the time being.
Kindly use our alternative official payment channels to complete your transaction.
Our support team is available to assist with step-by-step guidance if required.

We sincerely apologise for any inconvenience and greatly appreciate your patience and cooperation.

With gratitude,

LOUIS THAI International Group Sdn. Bhd.

📝 Internal SOP for Staffs

Procedure for Handling Customers During Touch ’n Go Payment Unavailability

1. Customers Who Have Already Paid

Step 1: Verify Payment
Request proof of payment (screenshot / transaction ID).
Confirm transaction in the Touch ’n Go merchant account.

Step 2: Acknowledge Payment
Issue an Official Receipt to the customer (via email/WhatsApp).
Record payment in the accounting system (mark as “Paid via Touch ’n Go”).

Step 3: Update Order/Service
Confirm the customer’s order or service request.
Notice the operations team that the customer is cleared for fulfilment.

2. Customers Who Have Not Yet Paid

Step 1: Communication
Send notice informing that Touch ’n Go payment is not available.
Provide alternative payment instructions (Bank Transfer, FPX, DuitNow, etc.).

Step 2: Redirection
If a customer attempts Touch ’n Go payment, politely redirect them to alternatives.
Offer assistance (step-by-step guide if needed).

3. Record-Keeping & Reporting

Maintain a log of all affected customers, divided into:
✅ “Already Paid via TNG”
⚠️ “Pending Payment – Redirected”

Submit weekly reports to management until TNG reinstatement.

4. Customer Assurance

Always reassure customers:

“Your payments are safe and will be fully honoured once verified.”
“This measure is temporary and does not affect your service or product delivery.”

LOUIS THAI Governance Transparency Charter ｜ This practice is also in alignment with the UN Sustainable Development Goals (SDGs), particularly Goal 16: Peace, Justice and Strong Institutions。

In alignment with our ESG (Environmental, Social, and Governance) principles, LOUIS THAI International Group Sdn. Bhd. has adopted a new communication style which embraces complete transparency. This Notice therefore incorporates both the customer-facing guidance and the internal staff procedures, reflecting our belief that governance should not be confined to internal structures but openly demonstrated as a culture of accountability.

By sharing the same information with both our clients and our employees, we reaffirm our commitment to trust, clarity, and sustainable governance practices — ensuring that every stakeholder is equally informed and empowered.

For help and Questioning please visit to FAQs

SUNWAY CITY SUBANG JAYA – KUALA LUMPUR MALAYSIA | Reg. 202101033331 (1433631-V)

Notice | Touch N Go Temporary Unavailable

📢 External Customer Notice

1. Customers Who Have Already Made Payment

2. Customers Who Have Not Yet Made Payment