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NOTICE ｜ Early Termination of Business Intermission & Commencement of Full Operations

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Date: 03 November 2025 Wednesday

Issued by: Corporate Communications Division

External Announcement (For Clients & Public Release)

Dear Valued Clients and Partners,

We hereby announce that due to an exceptionally high volume of client requests and escalating operational demands, LOUIS THAI International Group has been compelled to conclude its Business Intermission earlier than initially scheduled.

This decision, taken under pressing circumstances and in consultation with the Board of Directors, Stakeholders, was made to ensure that the needs of our clients are met with responsibility, agility, and respect for service continuity.

Accordingly, the organisation has officially resumed full operational mode, reinstating all service channels, client correspondences, and corporate commitments as of 03 November 2025 Monday, Local Time 13:00 (GMT+8).

While this acceleration was beyond our intended timeline, it reflects our unwavering dedication to our community’s expectations and our belief that trust and service must always prevail above convenience.

We thank every client and partner for their patience, confidence, and overwhelming support during this transitional period. The Management extends its gratitude to all staff members whose commitment has made this transition possible under intense external pressure.

We are now moving forward — stronger, faster, and more resolute in our mission to deliver excellence without compromise.

Warm regards,

The Management

LOUIS THAI International Group

Internal Directive (For All Staff & Departments)

To: All Department Heads, Staff Members, and Representatives

Following the early cessation of the Business Intermission, please observe the following instructions to ensure a disciplined and professional transition into the normal operating framework:

1. Client Communication

  • Clarify to all clients that the early resumption was necessitated by service demand pressures.
  • Maintain a tone of gratitude and professionalism in all external communications.

2. Operational Readiness

  • Immediately reactivate all suspended workflows, client dashboards, and inter-departmental communications.
  • Ensure that all service backlogs are addressed within 72 hours where feasible.

3. Conduct and Representation

  • Uphold confidentiality and composure when discussing internal matters.
  • Any press or media engagement must receive written approval from the Management Office.

4. Reporting and Oversight

  • Department Heads must submit a Post-Resumption Performance Summary within 2 working days (48 hours).
  • All units are to monitor and report operational stability throughout the first two (2) hours of resumed service.

Statement from the Director

“Though the decision to resume ahead of schedule was not made lightly, it marks our readiness to meet reality with resolve.

LOUIS THAI rises not out of ease, but out of necessity — and with that, we reaffirm our promise to every client that trust and service will always come first

— Louis Wong, Director

LOUIS THAI International Group Sdn. Bhd.

Governance Beyond Compliance

This notice continues to uphold our LOUIS THAI Governance Transparency Charter, aligning with UN SDG 16: Peace, Justice and Strong Institutions and our corporate ESG commitments to integrity, transparency, and accountability.