Inspection and Investigation Case Unit (IICU)

About IICU

LOUIS THAI International Group Establishes the Independent Inspection and Investigation Case Unit (IICU) in December 2024, Officially Launching on January 1, 2025

In December 2024, LOUIS THAI International Group proudly announced the formation of the Inspection and Investigation Case Unit (IICU), an independent department dedicated to ensuring the highest standards of fairness, integrity, and transparency within the organization. Officially set to begin operations on January 1, 2025, the IICU will focus on overseeing and reviewing the company’s daily operations, managing customer complaints, handling special client projects, conducting investigations, and overseeing confidential internal plans and research activities.

This department will serve as an essential pillar for ensuring the organization’s continued adherence to ethical practices, though it is important to clarify that the IICU is not part of the company’s legal department. Its role is distinct and separate, providing oversight and evaluation of internal processes to ensure they meet established standards and uphold the trust of clients and stakeholders alike.

The chairmanship of the IICU will remain under the leadership of Mr. Wong Shee Yee, maintaining consistency in the department’s oversight. However, Mr. Wong’s involvement will not compromise the unit’s autonomy or impartiality. The IICU operates under a meticulously designed Standard Operating Procedure (SOP), which ensures that every action, investigation, or decision is made in strict adherence to the established protocols. Regardless of who holds the position of highest authority within the unit, the department’s duties will remain focused on the execution of written documents and the completion of tasks that cannot be performed by artificial intelligence.

It is critical to emphasize that the handling of cases within the IICU will always follow the specific steps outlined in the SOP, ensuring a consistent and reliable process. This structure has been a vital safeguard for the company, as evidenced by the absence of complaints regarding any employee abuse of power or misconduct. The rigorous and carefully monitored governance system employed by LOUIS THAI International Group serves as a testament to the company’s commitment to providing a secure and trustworthy environment for its clients, instilling confidence and peace of mind in every interaction.

The establishment of the IICU marks a significant milestone in LOUIS THAI International Group’s ongoing efforts to strengthen its operations and maintain the highest standards of service. As the company enters 2025, it remains steadfast in its mission to not only meet but exceed the expectations of its clients, ensuring the organization’s continued success in an increasingly complex and competitive global market.

Mission of the Inspection and Investigation Case Unit (IICU)

The mission of the Inspection and Investigation Case Unit (IICU) is to uphold the highest standards of fairness, transparency, and integrity within LOUIS THAI International Group. Through rigorous supervision, impartial investigation, and consistent application of established protocols, the IICU is dedicated to ensuring that all company operations, client interactions, and internal activities are conducted in accordance with ethical principles and organizational policies. The unit strives to maintain the trust and confidence of clients, stakeholders, and employees by providing effective oversight and transparent accountability across all aspects of the company’s operations.

Vision of the Inspection and Investigation Case Unit (IICU)

The vision of the Inspection and Investigation Case Unit (IICU) is to be a model of excellence in corporate governance, setting industry standards for accountability, fairness, and ethical decision-making. The IICU aims to foster a culture of integrity within LOUIS THAI International Group, ensuring that all actions, whether internal or client-facing, are executed with transparency, impartiality, and adherence to the company’s core values. The unit envisions being a cornerstone of trust and security, ensuring that every process is executed efficiently and ethically, while contributing to the long-term success and sustainability of the organization.

3 Highest Standards of Fairness, Transparency, and Integrity

The “Highest Standards of Fairness, Transparency, and Integrity” refer to the company’s unwavering commitment to conduct all operations with impartiality, equality, and without bias. Every decision and action must be visible, traceable, and clearly communicated, while all business activities and interactions must uphold honesty and ethical conduct. These standards are essential to maintaining the company’s reputation, building customer trust, and ensuring legal and regulatory compliance.

How the Company Upholds These Three Standards

Fairness

LOUIS THAI International Group enforces strict Standard Operating Procedures (SOPs) to ensure that all employees, customers, and partners are treated equally under the same conditions, eliminating any form of discrimination or favoritism.

Transparency

The company adopts an open and accountable decision-making process. All operations, procedures, costs, and reports are made accessible and clearly documented so that all stakeholders can monitor and understand how the company operates.

Integrity

Employees are required to adhere to high moral and ethical standards in all actions and decisions, avoiding conflicts of interest and strictly complying with the company’s values and ethical codes.

Consequences of Non-Compliance and Company Response

Consequences of Non-Compliance & Our Response Framework

Potential Impact of Failing to Uphold Our Standards

At LOUIS THAI, we uphold integrity, responsibility, and excellence as the foundation of everything we do. Any failure to meet these standards may result in:

  1. A decline in trust from our customers and internal teams
  2. Reputational damage that may affect our brand image
  3. Legal implications or financial penalties
  4. A gradual loss of competitive strength in the marketplace
    How We Take Action

LOUIS THAI is fully committed to maintaining a high standard of conduct across all levels. When violations occur, we will:

  1. Conduct a thorough and impartial internal investigation
  2. Take appropriate action based on the nature and severity of the case, which may include:
    1. Disciplinary measures
    2. Retraining programs
    3. Process and policy adjustments
    4. Termination of employment for serious breaches
    5. Reiterate and reinforce company values and policies to ensure clarity and alignment among all employees and stakeholders

We believe that when every individual aligns with our values, LOUIS THAI can continue to grow as a trusted, empowering, and visionary brand in every market we serve.

 

Application Areas of the Three Core Standards

These standards are implemented across the following key areas to ensure consistency, fairness, and integrity in all operations:

  1. Customer Complaints & Special Case Management

All customer complaints and special project cases are addressed with fairness, transparency, and integrity, ensuring that client interests are fully safeguarded.

  1. Internal Audits & Investigations

All internal audits and investigations are conducted objectively and without bias, maintaining transparency and resisting any form of undue influence or favoritism.

  1. Decision-Making Processes

Major decisions—including strategic planning, financial management, and personnel promotions—are guided by these three core standards to uphold accountability and trust.

 

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Implementing the Standards at the Highest Level

To uphold the core values of Fairness, Transparency, and Integrity, LOUIS THAI International Group adopts the following best practices:

Fairness

  • Apply standard operating procedures (SOPs) consistently to ensure that every case and decision is treated equally.
  • Establish independent oversight mechanisms to ensure impartial internal reviews.
  • Conduct regular feedback surveys to assess whether policies are applied equitably across all levels.

Transparency

  • Clearly disclose key decision-making processes, and communicate relevant updates and outcomes to both employees and clients.
  • Digitize all records and workflows to enable easy tracking and verification, reducing the risk of data manipulation or concealment.

Integrity

  • Provide ongoing professional ethics training to build awareness and accountability among all staff.
  • Implement secure, anonymous whistleblower channels to encourage the reporting of unethical behavior.
  • Carry out periodic ethical reviews to ensure all business practices remain aligned with moral and professional standards.

Through these comprehensive measures, LOUIS THAI International Group ensures that every decision, action, and interaction reflects the highest standards of fairness, transparency, and integrity—fostering deep client trust and reinforcing its long-term leadership in the industry.

Standard Operating Procedure (SOP) for Fair Investigation

LOUIS THAI International Group enforces a standardized Fair Investigation SOP to ensure consistency, efficiency, and impartiality in every case. The key steps are as follows:

1. Initiation of Investigation

Investigations may be initiated via customer complaints, employee reports, or executive directives, based on justified and lawful grounds.

An independent lead investigator and team will be assigned, ensuring no conflict of interest exists with the case at hand.

2. Evidence Collection

All relevant documents, emails, recordings, videos, and witness testimonies shall be collected to establish a reliable and complete evidence chain.

Strict procedures are followed to document and safeguard the integrity of evidence, preventing any alteration or loss.

3. Interviews and Inquiries

Based on the evidence collected, interviews will be conducted with complainants, respondents, and potential witnesses.

All interviews must be impartial and well-documented, with participants confirming the accuracy of the records.

4. Analysis and Evaluation

The investigation team will analyze the collected evidence and testimonies to determine if any misconduct or policy violation has occurred.

The process must remain transparent and free from personal bias or external influence.

5. Reporting and Decision-Making

Upon conclusion, the team will prepare a detailed investigation report, outlining findings, conclusions, and recommended actions.

The report will include the full investigation process, all collected evidence, interviews, and analysis.

6. Outcome Communication and Actions

The report will be submitted to senior management for appropriate action based on the findings.

In cases involving serious violations or breaches, disciplinary or corrective measures will be taken in line with company policy.

7. Archiving and Recordkeeping

All investigation files, evidence, and reports must be archived securely according to corporate policy, ensuring traceability for future audits or legal references.

Ethical Decision-Making

Ethical decision-making refers to the process of making choices grounded in moral principles and ethical standards, especially when facing various options or dilemmas. Such decisions are not only concerned with outcomes but also emphasize fairness, transparency, and the impact on others’ well-being throughout the decision-making process. It involves discerning right from wrong and determining how to act in alignment with ethical and moral standards, even in complex or ambiguous situations.

the Company Implements Ethical Decision-Making

To ensure the company’s decisions are ethically sound, LOUIS THAI International Group adopts the following approaches:

1.Establishing a Clear Ethical Decision-Making Framework

The company shall implement a structured ethical decision-making framework that guides employees when navigating potential ethical conflicts. This framework must emphasize fairness, transparency, integrity, and the company’s responsibilities to clients, employees, and society at large.

  1. Ethics Training and Awareness

Regular ethics and compliance training shall be provided to all employees. These sessions aim to enhance awareness of the company’s ethical standards and strengthen the ability to identify and respond to ethical challenges. Training will cover how to recognize ethical issues and how to make morally sound decisions in complex environments.

  1. Consultation and Feedback Mechanisms

A dedicated ethics consultation channel shall be established to encourage employees to seek guidance when facing ethical dilemmas. An anonymous feedback system will also be implemented, allowing employees to report unethical behavior or concerns without fear of retaliation.

  1. Leadership as Ethical Role Models

Senior management must lead by example, demonstrating a commitment to ethical decision-making. Leadership behavior significantly shapes corporate culture; therefore, consistent demonstration of high ethical standards at the top levels of the organization is essential in promoting company-wide ethical alignment.

  1. Conflict of Interest Management

The company shall ensure that personal interests do not interfere with professional decision-making. A strict conflict of interest disclosure and management process must be enforced to ensure that all decisions reflect the company’s long-term goals and public responsibilities rather than short-term personal gain.

  1. Case Assessment and Transparent Handling

Each situation requiring an ethical decision will be evaluated thoroughly, and decisions will be handled through a transparent process. This guarantees fairness and accountability while preventing concealment or bias.

The Company’s Ethical Decision-Making Standards

LOUIS THAI International Group is committed to upholding the highest ethical standards in every decision it makes. The company’s ethical decision-making standards include:

  1. Integrity and Transparency

All decisions must be honest and transparent. Whether in public disclosures or internal processes, integrity shall be upheld at every level. Misrepresentation or misleading conduct is strictly prohibited.

  1. Fairness and Equality

Every decision must treat all stakeholders equitably, without bias, discrimination, or favoritism. The company is committed to ensuring equal treatment for employees, clients, and business partners under all circumstances.

  1. Social Responsibility

The long-term social impact of every decision must be considered. The company is dedicated to acting in alignment with societal expectations and assumes its responsibility in environmental protection, community development, and public interest.

  1. Compliance with Legal and Ethical Standards

All decisions must comply with applicable laws and regulations and be consistent with international and local ethical norms. The company strengthens legal compliance to ensure all decisions are lawful and regulatory-compliant.

  1. Consideration for Stakeholders

The company shall take into account the interests of all stakeholders—employees, customers, shareholders, partners, and the broader public—when making decisions. Decisions that compromise the interests of any stakeholder are not permitted.

  1. Sustainability and Long-Term Development

Ethical decisions must also consider their long-term implications for the company’s sustainable development. The company is committed to decisions that not only meet immediate needs but also foster enduring growth and sustainability.

  1. Respect for Individual Dignity and Privacy

The company respects the dignity and privacy of every employee and customer. Decisions must ensure the lawful and confidential use of personal data, upholding individual rights and privacy protections.

By adhering to these ethical decision-making standards, LOUIS THAI International Group ensures that its operations remain aligned with its core values and mission. This commitment enables the company to make sound decisions in a dynamic business environment, fostering the collective well-being of clients, employees, and society as a whole.

Corporate Fair Investigation Policy

Principles of Fair Investigation

To maintain a culture of accountability and justice, LOUIS THAI International Group adheres to the following core principles in all investigative processes:

Objectivity

Investigations are based solely on factual findings and verifiable evidence, avoiding assumptions or subjective interpretations.

Impartiality

All individuals involved are treated equally, without favoritism, bias, or discrimination throughout the investigation.

Transparency

The investigation process is conducted in an open and transparent manner, ensuring that all relevant parties are informed of its progress and results.

Confidentiality

Sensitive information disclosed during an investigation is kept strictly confidential, except where disclosure is required by law or regulatory obligations.

Independence

Investigators must remain independent of the individuals or departments under investigation to avoid any conflicts of interest and ensure objective outcomes.

Legality

All investigative procedures must comply with applicable laws, regulations, and internal corporate policies.